Returns & Refunds

Not vibing with your order? Don’t stress — you’ve got 30 days after delivery to request a return.

To be eligible, your item must be in its original condition: unused, unwashed, with tags, and in the original packaging. Oh, and keep your receipt or order email handy.

🔁 How to start a return

Shoot us an email at contact@wise-buds.com and we’ll guide you through it.

We’ll provide the return address and a shipping label if your return is approved. Please don’t send anything back without contacting us first — ghost packages get no love.

⚠️ Damaged or wrong item?

Let us know right away if something shows up broken, misprinted, or just plain not what you ordered. We’ll make it right — no hassle.

🚫 What can't be returned?

- Custom or personalized items - Gift cards - Sale items - Used products or those not in original condition - Anything flammable or… suspiciously perishable 🌿

Got questions about a specific item? Just ask — we’re chill.

🔄 Exchanges

If you want a different size or item, we suggest returning the original and placing a new order once your refund is confirmed.

🇪🇺 EU Customers: 14-day right to cancel

If you’re in the EU, you can cancel your order within 14 days of receiving it — no reason needed. Same return conditions apply: unused, with tags, in original packaging.

💸 When do I get my money back?

Once we’ve inspected and approved your return, you’ll get a full refund to your original payment method within 10 business days.

Still waiting after 15 days? Hit us up at contact@wise-buds.com and we’ll sort it.